An intervention record management platform built for community mental health organizations.
Follow-up with the people you serve, progress notes, housing support, group activities, annual accountability reporting — all hosted in Québec, customizable without programming, and assisted by an AI you keep under control.
Request a demoToday, several constraints pull time and energy away from frontline work. Jalona removes them one by one.
One spreadsheet for follow-ups, another for attendance, notes in documents, an aging database for social housing.
Every spring, you recount by hand the people reached, new requests, closures — for a report whose numbers already exist somewhere.
"Client", "opportunity", "ticket" — nothing resembling a psychosocial follow-up, a progress note or a housing check.
Every new funder requirement becomes a billed development request, delivered in six months.
30 ready-to-use business entities, grouped into four domains. Each organization activates only what it needs.
Jalona handles people and their follow-ups from day one. On top of that foundation, your organization activates the modules it needs — housing support, logbook, incident reports, events, dashboards. You see only what you have chosen, and the tool keeps growing: new modules will be added as the sector's needs evolve.
Housing records, intervention notes, checks, 7 dedicated value lists
Daily staff logbook
Structured incident entry and tracking
Group activities, occurrences, registrations, attendance, facilitators
Annual report and configurable dashboards
The solution steward's complete toolkit
Printing and PDF export of a complete record
Two levels of control: the publisher authorizes a module for an organization, and the organization's management decides whether to activate it. An organization cannot open a module it has not contracted, and the publisher cannot impose an overnight screen change either.
The platform introduces a dedicated role: the solution steward. Someone on your team who adapts the tool as your services evolve. They do not need to know how to program, and they gain no administration rights over the data: they shape the tool, they do not open the records.
Eight field types, including the qualified choice list that combines a normalized category with free-form detail — you keep both the statistic and the clinical nuance. A new field is immediately usable as a filter, column, export and indicator.
Intervention types, referral sources, territories, closure reasons. You remove a value from the menu without erasing history — essential when explaining figures from three years ago.
Saved views, personal or shared, with 34 filter operators and a full family of relative dates. "Follow-ups with no note for over 30 days" is configured once and stays accurate forever.
A drag-and-drop editor: tabs, collapsible sections, 1, 2 or 3 column layouts. The layout survives model changes — a customization never breaks silently.
Application name, logo, accent color and icon per record type, guidance displayed to staff. Light and dark themes.
All statistics reason in terms of your fiscal year, with automatic comparison against the previous year. No date gymnastics to redo every spring.
The annual report is a template loadable in one click into the dashboard editor. Seven families of measures, five ways to define the measured population — including "active during the period", the most useful one in intervention work.
An indicator can be based on a field you created yourself. A new funder requires a figure you were not collecting? You create the field in the morning, the team fills it in, the indicator appears on the dashboard. No quote, no delay.
An integrated conversational assistant that does two very different things, and the organization decides which it authorizes: it can build the application with you, and it can work inside the records.
The platform is hosted in Québec. No foreign cloud service in the critical path: your intervention records remain on Québec soil, under Canadian jurisdiction.
Isolation is not logical, it is structural: each organization gets its own database schema, provisioned automatically. An application-level filtering error cannot expose another organization's records.
The Custom plan takes isolation further: your organization runs on its own dedicated server, with reserved resources and a separate environment — a step up in isolation from the shared foundation of the Standard plan.
Technical details — algorithms, standards and architecture — are available on request for your security questionnaires and funder assessments.
Sensitive entry points — login, AI assistant, data import — are subject to attempt rate limiting, with counters shared across all instances.
TOTP second factor, compatible with common authenticator apps, with single-use backup codes to avoid lockout if a phone is lost.
Sign-in via Microsoft Entra ID and Google Workspace. An employee departure is handled in one place: disabling the directory account cuts platform access.
Account linking is deliberately restrictive: a person must first have an account created by an administrator; Microsoft or Google sign-in only authenticates them. No record access can arise from an external account sign-in alone. Password sign-in remains available for organizations without a corporate directory.
A clear rate for single organizations, and a tailored agreement for networks.
For a single organization, up to 5 users.
Additional user: $12.50 CAD per month.
For networks and larger deployments.
Contact us for a quote tailored to your organization.
One month free
Pay for the year up front and you're billed for 11 months out of 12.
All prices are in Canadian dollars, taxes extra.
Beyond the subscription
The subscription gives you the platform. These services help you set it up, adapt it to how you work, and make your team self-sufficient — the platform is built so that you can evolve it yourself, and we support you until that is actually true.
We meet your team to map your services, your current forms, your parallel spreadsheets and the indicators your funders require. The result is a configuration plan: which record types, which fields, which value lists, which modules to activate.
We configure the platform for you, or with you. In hybrid mode, your solution steward works alongside us and progressively takes over — the goal being that by the end of the engagement, your organization no longer needs us in order to evolve.
We take your existing data — spreadsheets, aging databases, exports from your previous system — and convert it into Jalona, mapped to your configuration. You start with your history already in place, not with an empty tool.
Two distinct trainings: daily use for frontline staff — data entry, progress notes, views, exports — and the complete toolkit for the solution steward, who learns to create fields, lists, forms and indicators.
Support after go-live: usage questions, configuration adjustments, updates, backups and restores. Hosting and platform operations are handled for you — your team has no infrastructure to manage.
A demo tailored to your services, built from your own configuration of fields and indicators.